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- Description
- Jewellery Care
- Shipping
Please check individual product descriptions for information on the material of the jewellery you want to purchase. (See Allergy Disclaimer)
Most of our items are stainless steel with gold, silver or rose gold plating. Our stainless steel items are of the highest quality and are guaranteed tarnish free.
Some of our items are made from copper plated in gold, silver or rose gold. These are long lasting provided they are cared for in a proper manner.
To ensure you get the most longevity out of your jewellery, whether it is stainless steel or copper, please follow these guidelines:
- Keep away from moisture for long periods of time
- Remove before entering water
- Remove when sleeping
- To clean, use a damp cloth and buff dry
- Apply perfumes and lotions before wearing your jewellery
- When not in use, store jewellery out of direct sunlight
We will not be able to replace or refund items that have been damaged by the customer, it is the customers responsibility to care for their jewellery following our guidelines.
* Allow order processing time of 48 hours
* All orders sent with tracked shipping
* For info on returns see our Returns policy
* See our Jewellery Care page
FAQ
I have seen a product I love but now it's out of stock.
We often restock our most popular jewellery. You can also keep an eye on the Back in Stock section on our website or alternatively drop us an email to check if your favourite jewellery will be restocked soon.
Do you have any discount codes?
Make sure you’re the first to know about any exclusive discounts by signing up to our email updates and follow us on Instagram and Facebook.
Can I use more than one discount code on my order?
Discount codes can’t be used in conjunction with any other offer or promotion. Only one discount code is permitted per order.
Can my order be sent to a different address?
To send your order to an alternate address please select the shipping address option at the checkout and enter the address of the recipient
Shipping
International Shipping
We officially ship internationally! All orders are dispatched from our UK base within 2-3 business days.
Order tracking
If you selected the shipping method with tracking, your tracking number is sent as soon as your order is packed.
Get in touch
If you have any questions about your order, please contact us at hello@isura.co.uk.
